Troubleshooting

This section covers common issues and frequently asked questions. If you encounter unexpected behavior, the steps below resolve the majority of problems before needing to contact support.

First steps

Re-initialize the project

Re-initialization is the recommended first response to most unexpected application behavior. It restores missing linestyles, subcategories, and shared parameters without affecting existing seat placements.

To re-initialize: open the Settings window and click Re-Initialize Project in the Application Settings tab.

Check the log file

The application writes a log file that can help identify the cause of errors not explained by an on-screen message. The log is located at:

C:\Users\[username]\AppData\Roaming\Performance BIM\PBSeating.log

If you need to contact support, include this file in your report.

Contacting support

For issues not resolved by the FAQ or re-initialization, contact Performance BIM at developer@performancebim.com. Include a brief description of the problem, the Revit version in use, and the log file if relevant.